Thursday, January 23, 2014

[Insert Cool Title About Being a Mormon Here]

Hi! My name is Mary. I just spent two hours watching videos about cool Mormon people on Mormon.org, and I am a Mormon.
Granted, I'm not as cool as some of the people in those videos. I do support for some online software, I'm single, I sit at a computer all day, and am somewhat of a nerd. I have friends on LDS missions all over the world. My best friends happens to be on a mission down south and she is awesome.

So, there are a lot of times when I just don't know what I'm doing. I feel like I'm stuck in this hole and I'm not moving anywhere. When I graduated from high school I felt like I was expected to go to college but I was having such a hard time getting in it wasn't even funny (and I think everything is funny). One day I got a call from one of my friends and he said the company he worked for was hiring and he just thought of me because he knows I like computers. So I end up going down to an interview for this job that I had no idea what it was even for, and there are these five guys interviewing me and asking me questions like "Mac or PC"? It was honestly the best and most fun interview I have ever had in my life. They gave me the job and set me up with a compute and it was just a temporary job. They only needed me for a month to do some QA (quality assurance) testing for a project they were working on within this company.
A month down the road they decide that they like me, so what do they do? They put me in support.

Now, there are some important things you should know about supporting this online software. First off, it can be stressful. You have people calling, sending in help request tickets, and chats, some of which tell you that you don't know what you're talking about. Some of them tell you that you are an idiot and personally attack you. Some complain about the software the whole time they are on the phone. Then there are those amazing people who tell you that you are wonderful and they really appreciate your help. Those people are the reason we want to help people (so always be one of those people, support agents will WANT to help you).
Another thing about support at this particular company is that we are all nerds. You've got your Starwars fans, your lego nerd, Potterheads, Whovians, Superhero fanatics, Bronies, and your all out computer geeks. It's fantastic. We all tease each other and no one ever gets offended. And not only that, we learn to be accepting and honestly we just learn new things.
Another thing that is important is that support is just awesome. We throw Nerf darts, ping-pong balls, and other random objects at each other.Super fantastic. And only something I think my company really does.

So why am I telling you all this? Because this is EXACTLY the kind of place I had always wanted to work. The only person I had ever really told this to was the kid who called me to see if I wanted a job. The only other person who would have known is my Father in Heaven because I had prayed to know what I was supposed to do. I had tried to find jobs in the past, but they were all things I knew I just couldn't stick with for too long. He put me where I needed to be.

He does this for me all the time. I don't know what I'm doing and I wind up exactly where I need to be. This is how I know that my Father in Heaven loves me and knows me.

I am Mary. I have an amazing best friend. I like to eat cold onion rings and quote Harry Potter. And I am a Mormon. 

Wednesday, January 22, 2014

[Enter a Happy Title Here]

Hi! I'm Mary! I currently have a job that can be stressful at time. People call in or send in help request and we help them. Now, as anyone who has ever worked at a help desk or support center of some kind knows, there are always people who will find faults with the system you're working with. It doesn't matter if you were to fix everyone of those faults, they will find another one. Well, much like these people, there are people who finds "bugs" in their lives.The saddest part about this is that they get so focused and upset about the bugs that they never step back and see that hey their life as a whole really isn't that bad.
Now sometimes it is hard to step back and see the whole picture because there are always going to be trails in life and sometimes they are huge. But if I have learned nothing else from my work, I have learned one thing, and that is that I CAN do hard things. And when I feel like I can't, I have to stop and realize that the biggest thing stopping me is me. Because honestly, what is the worst that could happen?
So when I'm starting to feel like the bugs in my life are starting to get really big, here are some of the things I try to focus on or do to make my life a little better.

Helping someone else out. There is nothing like helping someone in need to help you realize just how small you problems really are. And not only that, but it makes you feel like you did something good. Little things like holding the door for someone, giving a compliment, or even just smiling at someone can make their day a lot better, too.

Take Breaks. I'm happy to say that I am pretty good at my job, and honestly I think I can attribute a lot of that to stopping to take a break when I get frustrated. This doesn't necessarily mean walking away for fifteen minutes, but small and simple things. I will stop for a minute or two to scroll through Facebook, text my mom or sister, or have a short conversation with a co-worker. A lot of times I feel like that little break helps me to keep from becoming frustrated or irritated with the work I'm doing.

Smiles/Laugh. Your body can't tell the difference between a real laugh and a fake one. So take every opportunity you have to laugh. This is a really easy one for me considering that I seem to find almost anything funny. You have to make a pretty horrible joke for me not to laugh. And going along with this, I think laughing at yourself is important too. 

And if nothing else, I always try to remember that the future is going to be brighter. Because if I don't remember this, then I'm only letting is get darker